33 Cottage St Unit 1C, Troy, NY 12180

Frequently Asked Questions

If the power runs out, will my system still work?

Yes, it will still work as your system has a battery backup. However, there is a backup time length relevant to the type of panel.

Do you put holes in walls when installing a security system?

No, we prefer utilizing wireless systems.

Do I need to furnish telephone service to install a security system?

We provide various different communication options which include network, cellular, and wifi.

Can I access my cameras from my phone?

Yes, our customers can efficiently access cameras anywhere on their smartphone provided there will be an internet connection.

Do your security systems have home control devices?

Yes, our security systems are connected with wave devices to control thermostats, door locks, and lights. You can also control these systems right on your smartphone.

Do you do inspections on the currently installed systems by other security companies?

Yes, we provide comprehensive inspections of the current security system or fire alarm systems used by the customer. We also check fire alarms, cameras, and access control systems as well.

How long do you do the monitoring contract?

For residential systems, we offer a 3-year contract and a 5-year contract for commercial systems which are in line with industry standards.

For instance, I move to another place, can I take my system with me?

Yes, you can move the installed system with you and reinstall it to your new place through a wireless system.

Can I lease the equipment?

In AVN Safe Control, we don’t offer leasing options, mostly we prefer that you own the system.

Do wireless devices really work & how long do the batteries last?

On both counts, yes! Wireless electronic security devices have been developed as a result of technological developments, and their efficiency has been proven in millions of installations over the years. Security systems have never had as many functions, been more dependable, or offered home automation advantages as they do now, thanks to recent improvements. Not only can wireless alarm systems work, but many individuals add features like a smartphone app to ensure that they utilize their system on a daily basis. The majority of our security equipment is powered by lithium batteries, which may last anywhere from 5 to 7 years depending on use. Of course, your system will notify you well in advance of their failure so that you may replace them; call us and we’ll walk you through the process.

What is a PIR?

A PIR (passive infrared motion detector) is an electronic security gadget that detects intruders by «feeling» motion or body heat in the protected area. The majority of PIRs are intended to be utilized when your family is away from home or when no one will be traveling through the region that the PIR is supposed to cover. They are one of the best pieces of security technology available when used properly. Motion detectors, when used ineffectively, can cause false alerts.

What are magnetic contacts?

Window and door protection is provided by magnetic contacts, which are two-part devices. The contact is made up of two parts: one is a switch that is fixed in the window or door jam, and the other is a magnet that is inserted in the window or door itself. An alert is triggered by any noticeable shift in contact with the switch. Sensors like these are utilized for non-emergency events for anything that opens or closes, such as a medicine or liquor cabinet, in today’s alarm systems.

What does the keypad do?

Your security system is activated by typing your security code into the keypad. Keypads, which are typically found at entry doors, can arm and disarm with the stroke of a button, putting security at your family’s fingertips! You can have protection while also having the ease of turning lights on, regulating your thermostat, and so much more with our touchscreen keypads. Not to mention the fact that our color touchscreen keypad is quite attractive. With our wireless alarm systems, your touchscreen keypad serves as an alarm panel from which you can control everything.

I’m planning on buying a security system, but I don’t know that much about them

A control panel is the starting point for a hardwired security system. The control panel, which is usually found in a closet or basement, houses the security system’s «brains» and functions as a central computer. The alarm panel is frequently the keypad in wireless security systems. You can contact us and we’ll be happy to answer any questions you have without any high-pressure sales tactics.

What should a home alarm system consist of?

Your system should at the absolute least comprise an alarm panel and door sensors to guard any entrance doors. A forced door is used in the majority of break-ins. We will discuss further security measures with the homeowner, such as windows, motion sensors, glass breaks, and a variety of other security devices. If at all possible, include monitored smoke alarm detection. If you can include furnace failure detection, water-level detection, and carbon monoxide detection now or in the future, it will be incredibly beneficial.

Can I manage my alarm and stay at home?

Yes, exactly! A well-designed home security system will allow you to select different settings for «at home» or «stay» mode and «away» features.

What’s the At Home/Stay setting on my alarm system?

Most of the time, you’ll notice a (Stay) option under «at home/stay.» This option protects the perimeter of your home, so you may walk around freely while the alarm is still on, feeling safer, and the alarm will be triggered if someone tries to get in one of your secured doors or windows.

Does the alarm sound like a siren when activated by an intrude?

When an intruder is detected, most home security systems have a loud siren. We have auditory equipment like sirens and bells, which are used as a “second line of defense” to dissuade burglars in most circumstances. In the event of duress or when no one is present, there are options for a «silent» alarm to boost the chances of catching the thief. A silent alarm on a video alarm system can assist catch an intruder while you’re away.

How do I know if home security is a good fit?

If you work with the proper security provider, there is nearly always a good fit with the correct security system. As long as your interests are prioritized over the security companies, you may make an informed decision based on accurate facts. We take the security of your house and family extremely seriously. We understand how valuable their safety and your peace of mind are to you. We also recognize that a monitored alarm system comes at a price. As a result, our security consultants will collaborate with you to ensure that it is a good fit for your requirements. We recognize that keeping an eye on your budget is essential.

What are the general things a homeowner has to consider when putting in a system?

When meeting with you to determine what matters most to you, make sure anybody you choose to secure your home and family takes a consultative approach. When installing a system, several variables must be considered. Simply put, some Q&A with your security consultant to ensure that your priorities are being met. Don’t let others dictate what’s important to you. When looking at offered alarm packages, make sure they include the features that will enhance your life. Wireless security systems come with a variety of features. When you initially start out, you don’t have to buy everything that’s offered. Deal with a security firm that allows you to modify and increase your security so that your smart home security system can keep up with you. Before you install an alarm system, you should also think about the points on the list below. Finally, make sure that whatever you choose is the best fit for you, your house, and your family.

Can I get a discount on my homeowner’s insurance when I purchase a security system?

Yes, indeed! Depending on your level of security, most insurance companies may reduce your insurance costs by 5-20%. Every insurance company is different, and adding fire prevention monitoring could be a significant component.

What happens if I accidentally provoke my alarm system?

To cancel the alarm and the answers, quickly use your alarm code to mute the alarm and send a signal to the Central Station. You should also contact the central station using the number supplied by your security firm. You can offer your safe word over the alarm panel if you have a two-way speaker system and are at home.

What are some current trends in your industry?

The consumer is increasingly interested in remaining connected, as noted in the comments on technological developments. The majority of homeowners have smartphones, and if they don’t, they will shortly. Staying connected from afar is undoubtedly a trend. Smart home services are becoming increasingly popular in ordinary households.

I rent an apartment. Should I get a home security system?

Yes, indeed! As for the information from the National Crime Prevention Council, apartments are 85%more likely than single-family houses to be burglarized. This is why AVN Safe Control includes a wireless security system and other personal protection services for tenants. While the majority of security companies primarily protect homeowners, we believe that everyone should be secured. We provide a variety of security options so that everyone can find a solution.

Why should I consider central station communication?

You may build a redundant degree of security with cellular backup. The cellular communicator attached to your system will report to the Central Station if your landline or broadband Internet connection is disrupted. Cellular communicators seldom lose network communication, therefore cellular backup is the way to go if you really want the best level of safety. It is also feasible to use cellular as the primary or single communication method, but for added security, we always advocate having two redundant paths.

If you have any questions, feel free to contact us and we will be happy to accommodate you.


© 2021 AVN Control, All rights reserved