AVN CONTROL
STAY SAFE WITH US
Frequently Asked Questions
Will my system still work if the power runs out?
Yes. Your system has a built-in battery backup that allows it to function for a certain amount of time, depending on the specific panel type.
Do you put holes in walls when installing a security system?
Only when required for installing non-wireless systems.
Do I need landline phone for security system installation?
No, a landline phone is not required. We offer various communication options for your security system, including network (internet), cellular, and Wi-Fi.
Can I view my security cameras remotely using my phone?
Yes! Ours systems allow you to conveniently access your security cameras live from anywhere using your smartphone, as long as you have an internet connection. This allows you to monitor your property in real-time, no matter where you are.
Do your security systems have home control devices?
Yes, our security systems are connected with wave devices to control thermostats, door locks, and lights. You can also control these systems right on your smartphone.
Can you inspect security systems installed by other companies?
Absolutely! We offer comprehensive inspections of existing security systems, fire alarms, security cameras, and access control systems regardless of the original installing company.
What is the typical monitoring contract length for commercial security systems?
We offer a 5-year monitoring contract, which is in line with industry standards for commercial systems.
Can I take my security system with me if I move?
In some cases, yes! The portability depends on your specific system. Wireless systems are generally easier to move and can potentially be reinstalled in your new location. Wired systems may require professional reinstallation depending on the complexity of the original setup.
Can I lease the equipment?
We currently don’t offer equipment leasing options.
Are wireless security devices reliable, and how long do the batteries last?
Yes, wireless security systems are highly reliable! Modern wireless systems offer more features, better dependability, and even automation capabilities.
Battery life typically ranges from 5 to 7 years, depending on usage. Your system will send alerts well in advance when batteries need replacing.
What is a PIR?
A PIR (passive infrared motion detector) is an electronic security gadget that detects intruders by “feeling” motion or body heat in the protected area. The majority of PIRs are intended to be utilized when your family is away from home or when no one will be traveling through the region that the PIR is supposed to cover. They are one of the best pieces of security technology available when used properly. Motion detectors, when used ineffectively, can cause false alerts.
What are magnetic contacts?
Window and door protection is provided by magnetic contacts, which are two-part devices. The contact is made up of two parts: one is a switch that is fixed in the window or door jam, and the other is a magnet that is inserted in the window or door itself. An alert is triggered by any noticeable shift in contact with the switch. Sensors like these are utilized for non-emergency events for anything that opens or closes, such as a medicine or liquor cabinet, in today’s alarm systems.
What does the keypad do?
The keypad is your central control hub for your security system.
Here’s a breakdown of its functions:
- Arms and disarms your system: Easily activate or deactivate your security system with a personalized code.
- Provides one-touch control (on touchscreen models): Adjust your thermostat, turn on lights, and more with a convenient touch (available on touchscreen models).
- Offers visual display (on touchscreen models): Touchscreen keypads offer a clear view of your system’s status and allow for easy control.
I’m planning on installing a security system, but I don’t know that much about it
A control panel is the starting point for a hardwired security system. The control panel, which is usually found in a closet or basement, houses the security system’s “brains” and functions as a central computer. The alarm panel is frequently the keypad in wireless security systems. You can contact us and we’ll be happy to answer any questions you have without any high-pressure sales tactics.
What are essential components of an alarm system?
Every home security system should include at least these core components:
- Alarm Panel: This is the brain of your system, controlling all devices and sounding alarms during emergencies.
- Door Sensors: These sensors detect unauthorized entry by monitoring your main entry points.
For enhanced security, we recommend considering additional features:
- Window Sensors: Provide added protection by detecting attempts to enter through windows.
- Motion Sensors: Detect movement within your home when the system is armed, deterring potential intruders.
- Glass Break Sensors: Alert you to the sound of breaking glass, a common tactic during break-ins.
- Monitored Smoke Alarm Detection: Connects your existing smoke alarms to your security system, allowing for immediate dispatch of emergency services in case of a fire.
Can I arm my security system while I'm still at home?
Absolutely! Most modern security systems offer different modes to accommodate your needs:
- Away Mode: This is the traditional full-arm setting that secures your entire home when you’re away.
- Stay Mode (also known as At Home Mode): This mode allows you to arm your security system while you’re still inside. Typically, it will perimeter sensors (doors and windows) to detect unauthorized entry, but will ignore motion sensors inside the home to avoid false alarms.
What is the At Home/Stay setting on my alarm system?
The At Home/Stay setting, often just called “Stay” mode, allows you to arm your security system while you’re still inside your home. This provides peace of mind knowing your perimeter is protected, even when you’re relaxing or sleeping.
What happens if my alarm is triggered by an intruder?
Most security systems produce a loud siren to deter intruders. This siren acts as a powerful second line of defense, scaring off potential burglars.
We also offer additional options to fit your needs:
- Silent Alarm: In situations where you feel unsafe or are away from home, you can activate a silent alarm. This will silently notify the monitoring company, who will dispatch the police to investigate without alerting the intruder.
- Video Surveillance Integration: When combined with video surveillance, a silent alarm can be even more effective. The monitoring company can view live footage and potentially identify the intruder while the police are on their way.
Does my business need a security system?
Many businesses benefit from having a security system! The decision depends on several factors, and we prioritize understanding your specific needs over a sales pitch.
Here’s why a security system can be valuable for your business:
- Protects Your Assets: Security systems deter break-ins and vandalism, safeguarding your equipment, inventory, and sensitive information.
- Reduces Risk of Loss: A monitored system can help prevent costly losses and ensure a faster response to emergencies like fire or flooding.
- Provides Peace of Mind: Knowing your business is protected allows you to focus on running your operations with less worry.
What factors should I consider when choosing a business security system system?
Choosing a security system for your business is an important decision! Here are some key factors to consider:
- Security Needs Assessment: Partner with a security consultant who prioritizes understanding your specific business and its security vulnerabilities. They should ask questions to determine your top concerns (e.g., break-ins, cash protection, fire safety).
- Customization: Don’t settle for a generic package. Look for a company that offers custom solutions tailored to your business type, size, and budget.
- Scalability: Consider your future needs. Choose a system that can grow with your business, allowing you to add features or expand coverage as needed.
- Features: Wireless systems offer a variety of features like door and window sensors, security cameras, and remote access. Prioritize features that address your specific concerns and avoid unnecessary add-ons.
Can a security system lower my property insurance costs?
In many cases, yes! Installing a monitored security system can potentially reduce your property insurance premiums by 5% to 20%. However, the exact discount amount varies depending on your insurance company.
Here’s why a security system might qualify you for a discount:
- Deters Crime: Security systems can discourage break-ins and vandalism, which reduces the risk of claims for the insurance company.
- Faster Emergency Response: Monitored systems can lead to a quicker response from emergency services in case of fire or flood, potentially minimizing damage.
To maximize potential savings:
- Contact your insurance company: They can confirm if they offer discounts for security systems and what specific features qualify.
- Consider fire monitoring: Adding fire prevention monitoring to your security system can further increase your discount in some cases.
What happens if I accidentally set off my alarm?
Don’t worry, it happens! Here’s how to disarm your system and avoid a potential dispatch:
- Disarm the Alarm: Quickly enter your personalized code on the keypad to silence the alarm and send a disarm signal to the monitoring center.
- Contact the Monitoring Center: Call the central station using the phone number provided by your security company. This allows them to verify it’s a false alarm and avoid dispatching emergency services.
Additional Tips:
- Two-Way Speaker Systems: If you have a two-way voice system on your keypad and are at home, you may be able to speak a pre-determined “safe word” to disarm the alarm and communicate with the monitoring center directly.
What are some exciting trendes happening in the access control and security industry?
The industry is booming with innovation! Here are a few key trends shaping the future:
- Mobile Access Control: Forget keycards! Fingerprint scanners, smartphone apps, and even facial recognition are replacing traditional methods, offering convenient and secure access control.
- Cloud-Based Systems: Security systems are moving to the cloud, allowing for remote management, real-time data access, and easier system upgrades.
- Integration with Smart Buildings: Security systems are increasingly integrating with other smart building features like lighting, HVAC, and elevators, creating a seamless and automated environment.
- Cybersecurity Focus: With the rise of connected devices, cybersecurity is becoming a top priority. Security systems are incorporating advanced encryption and access controls to protect against cyber threats.
- Artificial Intelligence (AI): AI is being used for video analytics, anomaly detection, and even predictive maintenance, enhancing security system intelligence and efficiency.
Why is cellular backup important for my security system?
Cellular backup provides an extra layer of security for your peace of mind.
Here’s how it works:
- Central station communication: Your security system communicates with a central monitoring station, which dispatches emergency services if an alarm is triggered.
- Landline or internet disruptions: If your landline or internet connection goes down, your system might be unable to communicate with the central station.
- Cellular backup: A cellular communicator acts as a backup communication path. In case of a landline or internet outage, the cellular communicator takes over and ensures your system can still reach the central station.
GET IN TOUCH WITH US
CONTACT INFORMATION
- 33 Cottage St Unit 1C, Troy, NY 12180
- Email: [email protected]
- Tel: 518 951 5889
© 2021 AVN Control, All rights reserved