33 Cottage St Unit 1C, Troy, NY 12180

Frequently Asked Questions

Will my system still work if the power runs out?

Yes. Your system has a built-in battery backup that allows it to function for a certain amount of time, depending on the specific panel type.

Do you put holes in walls when installing a security system?

Only when required for installing non-wireless systems.

Do I need landline phone for security system installation?

No, a landline phone is not required. We offer various communication options for your security system, including network (internet), cellular, and Wi-Fi.

Can I view my security cameras remotely using my phone?

Yes! Ours systems allow you to conveniently access your security cameras live from anywhere using your smartphone, as long as you have an internet connection. This allows you to monitor your property in real-time, no matter where you are.

Do your security systems have home control devices?

Yes, our security systems are connected with wave devices to control thermostats, door locks, and lights. You can also control these systems right on your smartphone.

Can you inspect security systems installed by other companies?

Absolutely! We offer comprehensive inspections of existing security systems, fire alarms, security cameras, and access control systems regardless of the original installing company.

What is the typical monitoring contract length for commercial security systems?

We offer a 5-year monitoring contract, which is in line with industry standards for commercial systems.

Can I take my security system with me if I move?

In some cases, yes! The portability depends on your specific system. Wireless systems are generally easier to move and can potentially be reinstalled in your new location. Wired systems may require professional reinstallation depending on the complexity of the original setup.

Can I lease the equipment?

We currently don’t offer equipment leasing options.

Are wireless security devices reliable, and how long do the batteries last?

Yes, wireless security systems are highly reliable! Modern wireless systems offer more features, better dependability, and even automation capabilities.

Battery life typically ranges from 5 to 7 years, depending on usage. Your system will send alerts well in advance when batteries need replacing.

What is a PIR?

A PIR (passive infrared motion detector) is an electronic security gadget that detects intruders by “feeling” motion or body heat in the protected area. The majority of PIRs are intended to be utilized when your family is away from home or when no one will be traveling through the region that the PIR is supposed to cover. They are one of the best pieces of security technology available when used properly. Motion detectors, when used ineffectively, can cause false alerts.

What are magnetic contacts?

Window and door protection is provided by magnetic contacts, which are two-part devices. The contact is made up of two parts: one is a switch that is fixed in the window or door jam, and the other is a magnet that is inserted in the window or door itself. An alert is triggered by any noticeable shift in contact with the switch. Sensors like these are utilized for non-emergency events for anything that opens or closes, such as a medicine or liquor cabinet, in today’s alarm systems.

What does the keypad do?

The keypad is your central control hub for your security system.

Here’s a breakdown of its functions:


  • Arms and disarms your system: Easily activate or deactivate your security system with a personalized code.
  • Provides one-touch control (on touchscreen models): Adjust your thermostat, turn on lights, and more with a convenient touch (available on touchscreen models).
  • Offers visual display (on touchscreen models): Touchscreen keypads offer a clear view of your system’s status and allow for easy control.

I’m planning on installing a security system, but I don’t know that much about it

A control panel is the starting point for a hardwired security system. The control panel, which is usually found in a closet or basement, houses the security system’s “brains” and functions as a central computer. The alarm panel is frequently the keypad in wireless security systems. You can contact us and we’ll be happy to answer any questions you have without any high-pressure sales tactics.

What are essential components of an alarm system?

Every home security system should include at least these core components:

  • Alarm Panel: This is the brain of your system, controlling all devices and sounding alarms during emergencies.
  • Door Sensors: These sensors detect unauthorized entry by monitoring your main entry points.

For enhanced security, we recommend considering additional features:


  • Window Sensors: Provide added protection by detecting attempts to enter through windows.
  • Motion Sensors: Detect movement within your home when the system is armed, deterring potential intruders.
  • Glass Break Sensors: Alert you to the sound of breaking glass, a common tactic during break-ins.
  • Monitored Smoke Alarm Detection: Connects your existing smoke alarms to your security system, allowing for immediate dispatch of emergency services in case of a fire.

Can I arm my security system while I'm still at home?

Absolutely! Most modern security systems offer different modes to accommodate your needs:




    • Away Mode: This is the traditional full-arm setting that secures your entire home when you’re away.


  • Stay Mode (also known as At Home Mode): This mode allows you to arm your security system while you’re still inside. Typically, it will perimeter sensors (doors and windows) to detect unauthorized entry, but will ignore motion sensors inside the home to avoid false alarms.

What is the At Home/Stay setting on my alarm system?

The At Home/Stay setting, often just called “Stay” mode, allows you to arm your security system while you’re still inside your home. This provides peace of mind knowing your perimeter is protected, even when you’re relaxing or sleeping.

What happens if my alarm is triggered by an intruder?

Most security systems produce a loud siren to deter intruders. This siren acts as a powerful second line of defense, scaring off potential burglars.

We also offer additional options to fit your needs:

  • Silent Alarm: In situations where you feel unsafe or are away from home, you can activate a silent alarm. This will silently notify the monitoring company, who will dispatch the police to investigate without alerting the intruder.
  • Video Surveillance Integration: When combined with video surveillance, a silent alarm can be even more effective. The monitoring company can view live footage and potentially identify the intruder while the police are on their way.

How do I know if home security is a good fit?

If you work with the proper security provider, there is nearly always a good fit with the correct security system. As long as your interests are prioritized over the security companies, you may make an informed decision based on accurate facts. We take the security of your house and family extremely seriously. We understand how valuable their safety and your peace of mind are to you. We also recognize that a monitored alarm system comes at a price. As a result, our security consultants will collaborate with you to ensure that it is a good fit for your requirements. We recognize that keeping an eye on your budget is essential.

What are the general things a homeowner has to consider when putting in a system?

When meeting with you to determine what matters most to you, make sure anybody you choose to secure your home and family takes a consultative approach. When installing a system, several variables must be considered. Simply put, some Q&A with your security consultant to ensure that your priorities are being met. Don’t let others dictate what’s important to you. When looking at offered alarm packages, make sure they include the features that will enhance your life. Wireless security systems come with a variety of features. When you initially start out, you don’t have to buy everything that’s offered. Deal with a security firm that allows you to modify and increase your security so that your smart home security system can keep up with you. Before you install an alarm system, you should also think about the points on the list below. Finally, make sure that whatever you choose is the best fit for you, your house, and your family.

Can I get a discount on my homeowner’s insurance when I purchase a security system?

Yes, indeed! Depending on your level of security, most insurance companies may reduce your insurance costs by 5-20%. Every insurance company is different, and adding fire prevention monitoring could be a significant component.

What happens if I accidentally provoke my alarm system?

To cancel the alarm and the answers, quickly use your alarm code to mute the alarm and send a signal to the Central Station. You should also contact the central station using the number supplied by your security firm. You can offer your safe word over the alarm panel if you have a two-way speaker system and are at home.

What are some current trends in your industry?

The consumer is increasingly interested in remaining connected, as noted in the comments on technological developments. The majority of homeowners have smartphones, and if they don’t, they will shortly. Staying connected from afar is undoubtedly a trend. Smart home services are becoming increasingly popular in ordinary households.

I rent an apartment. Should I get a home security system?

Yes, indeed! As for the information from the National Crime Prevention Council, apartments are 85%more likely than single-family houses to be burglarized. This is why AVN Safe Control includes a wireless security system and other personal protection services for tenants. While the majority of security companies primarily protect homeowners, we believe that everyone should be secured. We provide a variety of security options so that everyone can find a solution.

Why should I consider central station communication?

You may build a redundant degree of security with cellular backup. The cellular communicator attached to your system will report to the Central Station if your landline or broadband Internet connection is disrupted. Cellular communicators seldom lose network communication, therefore cellular backup is the way to go if you really want the best level of safety. It is also feasible to use cellular as the primary or single communication method, but for added security, we always advocate having two redundant paths.

If you have any questions, feel free to contact us and we will be happy to accommodate you.


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